Privacy Policy
Privacy Policy
Herbal Gardens International Limited (“us”, “we” or “our”) take the privacy of our customer’s very seriously. This privacy policy identifies and documents the types of personal information we collect and how we use this information. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Herbal Gardens Website.
This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: Terms and Conditions.
DEFINITION AND INTERPRETATION
1. In this privacy policy, the following definitions are used:
DATA
Collectively all information that you submit to Herbal Gardens International Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
COOKIES
A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
DATA PROTECTION LAWS
Any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPR
The UK General Data Protection Regulation;
Herbal Gardens International Limited, we, our or us
Herbal Gardens International Limited , a company incorporated in England and Wales with registered number 12275698 whose registered office is at Bradford Court Business Centre, 123- 131 Bradford Street, B12 0NS;
UK AND EU COOKIE LAW
The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
USER OR YOU
Any third party that accesses the Website and is not either (i) employed by Herbal Gardens International Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Herbal Gardens International Limited and accessing the Website in connection with the provision of such services; and
WEBSITE
The website that you are currently using, https://herbalgardens.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. In this privacy policy, unless the context requires a different interpretation:
1. the singular includes the plural and vice versa;
2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
4. “including” is understood to mean “including without limitation”;
5. reference to any statutory provision includes any modification or amendment of it;
6. the headings and sub-headings do not form part of this privacy policy.
SCOPE OF THIS PRIVACY POLICY
3. This privacy policy applies only to the actions of Herbal Gardens International Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
4. For purposes of the applicable Data Protection Laws, Herbal Gardens International Limited is the “data controller”. This means that Herbal Gardens International Limited determines the purposes for which, and the manner in which, your Data is processed.
DATA COLLECTED
We may collect the following Data, which includes personal Data, from you:
1. Name;
2. Gender;
3. Contact Information such as email addresses and telephone numbers;
4. Address
5. IP address (automatically collected);
In each case, in accordance with this privacy policy.
HOW WE COLLECT DATA
6. We collect Data in the following ways:
1. data is given to us by you; and
2. data is collected automatically.
DATA THAT IS GIVEN TO US BY YOU
7. Herbal Gardens International Limited will collect your Data in a number of ways, for example:
1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
2. when you register with us and set up an account to receive our products/services;
3. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);
4. when you enter a competition or promotion through a social media channel;
5. when you make payments to us, through this Website or otherwise;
6. when you elect to receive marketing communications from us;
7. when you use our services;
in each case, in accordance with this privacy policy.
DATA THAT IS COLLECTED AUTOMATICALLY
8. To the extent that you access the Website, we will collect your Data automatically, for example:
1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.
OUR USE OF DATA
9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
1. improvement of our products / services;
2. Processing payments and delivering goods
3. Responding to you and answering your question on live chats
4. To comply with applicable legal requirements and industry standards in each case
in accordance with this privacy policy.
10. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
11. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
WHO WE SHARE DATA WITH
12. We may share your Data with the following third parties with your consent for the following reasons:
1. third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments;
2. distribution partners who fulfill orders
3. Where we are required to disclose information about you by law or legal process to law enforcement or other government officials or in connection to an investigation of suspected or actual fraudulent or illegal activity.
in each case, in accordance with this privacy policy.
KEEPING DATA SECURE
13. We will use technical and organisational measures to safeguard your Data, for example:
1. Access to your account is controlled by a password and a username that is unique to you.
2. We store your Data on secure servers.
14. We have security systems in place that help us manage your Data and keep it secure.
15. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via: hello@herbalgardens.co.uk.
16. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
DATA RETENTION
17. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
18. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
YOUR RIGHTS
19. You have the following rights in relation to your Data:
1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
3. Right to erase – the right to request that we delete or remove your Data from our systems.
4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
5. Right to data portability – the right to request that we move, copy or transfer your Data.
6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
7. These rights may be limited in some circumstances under applicable law.
20. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: hello@herbalgardens.co.uk.
21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
LINKS TO OTHER WEBSITES
23. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
CHANGES OF BUSINESS OWNERSHIP AND CONTROL
24. Herbal Gardens International Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Herbal Gardens International Limited . Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
25. We may also disclose Data to a prospective purchaser of our business or any part of it.
26. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
COOKIES
27. This Website may place and access certain Cookies on your computer. Herbal Gardens International Limited uses Cookies to improve your experience of using the Website and to improve our range of products. Herbal Gardens International Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
28. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
29. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
30. This Website may place the following Cookies:
STRICTLY NECESSARY COOKIES
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
ANALYTICAL/PERFORMANCE COOKIES
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
FUNCTIONALITY COOKIES
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.
31. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.
32. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
33. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
GENERAL
35. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
36. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
37. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
38. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
HANDLING PAYMENTS
39. In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
CHANGES TO THIS PRIVACY POLICY
40. Herbal Gardens International Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Herbal Gardens International Limited via email at hello@herbalgardens.co.uk.
This privacy policy was updated on 1st December 2021.
